Patagonia has become synonymous with their lifetime warranty, or better known as the “Ironclad Guarantee”. As Patagonia puts it; “We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.”
We at Patagonia Burlington share this same foundational principle. We hold value in the products we sell and our customer’s satisfaction. Since our conception in 2011, the Ironclad Guarantee has become a cornerstone of our locally owned store, and is something we help facilitate on a daily basis.
Our shop has become capable of repairing simple zipper problems, patching small tears and holes, and replacing button snaps with our snap press. The Worn Wear supplies we have in store help to get your gear back in use as quickly as possible. If your item needs a more serious fix, our store is able to facilitate the repair process by sending your gear to Patagonia’s repair center in Reno, Nevada. With each repair, that item breathes new life and is diverted from a landfill.
To learn more about how our locally owned store facilitates the Ironclad Guarantee swing by the shop to chat with our team or simply Contact Us online.
And remember, if it’s broke, fix it!
