Join the Adventure at Skirack and Patagonia Burlington!
Skirack of Burlington, VT, a locally owned and operated ski/bike/run specialty retail and service store which also owns Patagonia Burlington is looking for you. Now in our 55th year, ideal candidates are interested in working with a privately owned business that values personal health and well-being as well as contributing to the communities in which we work and live.
Immediate Opportunities Available:
Pay range:Commensurate with experience.
Ski Rack Inc. is looking for experienced technicians and service writers to join our team.
This position requires that a technician be able to diagnose and complete repairs on
snow sport and bicycle gear of all nature from various manufacturers, assemble new
bikes, mount bindings, ski tuning and complete quality assurance inspections.
Essential Duties:
- Work directly with guests and retail department staff to fit, service, and maintain
bike, snowboard and alpine skiing equipment including, but not limited to binding
mounting and adjustments, equipment repair, tuning, and waxing.
- Perform evaluations and initial inspections to write and prepare notes for service
technicians.
- Research part compatibility and availability as needed with repairs.
- Prioritize daily repairs to meet deadlines.
- Deliver high customer service through thorough communication and high-quality
repairs.
- Provide the highest level of customer service.
- Actively contribute to a positive work environment.
- Maintain a high degree of cleanliness and organization in the repair shop.
Successful Candidates Will Have:
- A minimum of 2 years of tech or service writing experience is required.
- Alpine, Nordic and AT mounting experience.
- Function and release testing experience.
- Experience with ski tuning machinery (Winterstieger, Reichmann, etc.).
- Ski/Board repair experience.
- Suspension, E-Bike, electronic drivetrain, and service writing are a plus.
- Supply your own basic repair tools - Allen keys, chain whips, adjustable
wrenches, etc..
- Ability to work weekdays and weekends.
- Thrive in a dynamic and fast-paced environment.
- Display mechanical aptitude and critical thinking skills.
- Showcase strong verbal and written communication skills.
- Demonstrated ability to work independently and as part of a team.
- Commitment to maintaining an organized work environment.
- Be highly resourceful when problem-solving.
- Approach their job as a professional with a commitment to excellence.
- Standing for extended periods up to an entire work shift.
- Positive attitude, open to feedback and day-to-day direction.
Pay range:$15.00 - $17.00 commensurate with experience.
Position Type:Days and hours of work vary by schedule. Evening and
weekend work is required as the business requires.
The Base camp Retail Sales Associate works closely with customers to ensure maximum
client satisfaction by assisting in determining their needs, answering their questions about
products/product availability and recommending the right solutions, while processing the sales
transaction, returns, refunds, and promptly resolving complaints.
Essential Job Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features,
benefits, and overall value
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Process purchases, returns, and exchanges
- Comply with inventory control procedures
- Handle customer complaints in a calm and professional manner
- Report anything unusual, or any major incidents, to management
- Organize and replenish front stock and help merchandize store
- Maintain a clean and tidy work and retail space
- Be enthusiastic and informative about all products
- Take direction from and report to assigned floor leader
Experience/Skills/Behaviors:
- High school diploma or GED equivalent preferred
- Previous retail, sales and/or hospitality experience a plus
- Computer literate; familiarity using POS systems
- Extremely personable, positive, and approachable
- Fantastic customer service skills
- Detail oriented and highly organized
- Positive attitude, approachability, active listener
Pay range:$15.00 - $17.00 commensurate with experience.
Position Type:Days and hours of work vary by schedule. Evening and
weekend work is required as the business requires.
The Base camp Retail Sales Associate works closely with customers to ensure maximum
client satisfaction by assisting in determining their needs, answering their questions about
products/product availability and recommending the right solutions, while processing the sales
transaction, returns, refunds, and promptly resolving complaints.
Essential Job Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features,
benefits, and overall value
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Process purchases, returns, and exchanges
- Comply with inventory control procedures
- Handle customer complaints in a calm and professional manner
- Report anything unusual, or any major incidents, to management
- Organize and replenish front stock and help merchandize store
- Maintain a clean and tidy work and retail space
- Be enthusiastic and informative about all products
- Take direction from and report to assigned floor leader
Experience/Skills/Behaviors:
- High school diploma or GED equivalent preferred
- Previous retail, sales and/or hospitality experience a plus
- Computer literate; familiarity using POS systems
- Extremely personable, positive, and approachable
- Fantastic customer service skills
- Detail oriented and highly organized
- Positive attitude, approachability, active listener
"It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors."
Please respond with a current cover letter and resume to kimberlys@skirack.com
Skirack Inc. is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace for all employees.
